Shipping policy

Shipping Policy

Last updated: 12.04.2025

Thank you for choosing Spirit of Life Sleep. We are dedicated to delivering your order as quickly and safely as possible. Please review our shipping policy below to understand how your order will be processed and delivered.

1. Order Processing Time

  • All orders are processed within 1–2 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification when your order has shipped.

  • Note: In the event of high order volume, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

We offer shipping to Canada and the United States. Shipping charges for your order will be calculated and displayed at checkout.

🇨🇦 Shipping to Canada

Shipping Method Estimated Delivery Time Cost
Standard Shipping 3–7 Business Days Free 
Free Shipping 3–7 Business Days Free 
Expedited Shipping 2–4 Business Days Calculated at checkout


🇺🇸 Shipping to the United States

Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–8 Business Days $6.95 USD (approx. $9.90 CAD)
Expedited Shipping 3–5 Business Days Calculated at checkout

Delivery delays can occasionally occur due to carrier issues or weather conditions.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

You can track your order directly through the link provided in the email or by visiting our "Track Order" page.

4. Customs, Duties, and Taxes

  • For Canadian Orders: No additional duties apply as we ship domestically.

  • For U.S. Orders: Orders under $800 USD generally do not incur import duties. However, Spirit of Life Sleep is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at info@getspiritoflife.com if you believe you have provided an incorrect shipping address.

If the package is returned to us due to an incorrect address, the buyer is responsible for the shipping costs to resend the item.

6. Lost or Stolen Packages

Spirit of Life Sleep is not liable for packages stated as "Delivered" by the carrier but reported lost or stolen by the customer.

However, your satisfaction is our priority. If your tracking says "Delivered" but you haven't received it:

  1. Please check with neighbors or your building manager.

  2. Wait 24 hours (sometimes carriers scan early).

  3. Contact us at info@getspiritoflife.com, and we will do our best to assist you in filing a claim with the carrier or finding a resolution.

7. Contact Us

If you have any further questions, please don't hesitate to contact us:

  • Email: info@getspiritoflife.com

  • Response Time: We typically respond within 24 hours.